Field service tools optimize jobs. No platform has ever managed homes. The result: the average contractor loses 11% of their customer base every year — not to competitors, but to silence. 70% of churned customers simply felt forgotten between visits. PE platforms can't build retention at scale, and $500B in annual revenue stays trapped in a transactional cycle. Shipshape is the missing intelligence layer — turning one-time visits into persistent managed-home relationships and contractors into recurring revenue businesses.
Commodity Trap
- Customer acquisition cost up 25% YoY
- 70% of churned customers felt forgotten between visits
- Revenue hostage to emergency calls
- PE platforms can't build retention at scale
Optimization Ceiling
- Field service software optimized jobs — not home relationships
- Smart home tech bypasses contractors entirely
- No persistent link between visit and home data
- No intelligence layer for the managed home — until now
Shipshape
- Persistent home record from every service visit
- Live monitoring — alerts drive proactive outreach
- AI converts device data + history into revenue signals
- Subscription model replaces transactional revenue
Business Model — Dealer Channel · Not Consumer CAC
$5–$9
per home / month
SaaS Home Layer
App · Home Health · AI alerts · Maintenance history
$250–$600
per install
Monitoring Kit
Sensors + gateway · Monitoring-driven proactive leads
$50
per user / month
Enterprise Seats
Dealer dashboards · CRM workflows · Team access
Traction & Proof
150+
Service Pros · 41 States
Growth Model & Monetization
①
Land
14,000 annual touchpoints per dealer. 10% penetration = 1,400 connected homes from day one. Zero consumer CAC.
②
Expand
One PE portfolio deal (Turnpoint, Redwood) = several brands at once. Earlier cohorts mature while new ones ramp — ARR compounds with each addition.
③
Lock In
$1,000 LTV per home · 75% SaaS gross margin · 9–10x LTV/CAC. Switching cost compounds with every visit.
④
Scale
Base: 60 dealers × $312K = $18M ARR. Expansion: 100 dealers × $500K = $50M. Break-even at just 4 mature dealers by month 16–18.
Team
AL
Founder & CEO
Alexander Linn
Ex-Salesforce Einstein AI. Smart buildings + AI. SMU Cox / Johns Hopkins economics.
RD
Co-Founder, Biz Dev
Ryan Dalton
Ex-Goldman Sachs, PIMCO, Optiver, Green Street. Scaled fintech & proptech revenue.
VK
CTO
Vitalii Kapliuk
Ex-EPAM. Big data, scalable systems & ML for IoT. Kyiv Polytechnic Institute.
$5M
Series A · $20M pre-money
$3M committed — Alabama Power, Unico HVAC
"PE platforms need predictable retention and margin expansion to justify multiples. We can't get there with traditional service models."
— VP Operations, Major HVAC Platform · Enterprise Partner
Strategic Partners & Backers
Alabama Power
Unico HVAC
Google
Honeywell
Ecobee
Santa-Fe
★ 9.5/10 Google Rating
|
2 in 3 homeowners would miss Shipshape
|
Exit: ServiceTitan ($6B), NRG/Vivint